Refund and Return Policy

This Refund and Return Policy applies to all purchases made through nyrefrigeration.shop. By placing an order, you agree to the terms outlined below. If anything is unclear, contact our team before completing your purchase or initiating a return.

To be eligible for a return, your item must meet the following conditions:

• Requested within 30 days of receiving the product
• Unused, uninstalled, and in the same condition you received it
• In its original packaging, with all accessories, manuals, and parts included
• Accompanied by a valid proof of purchase (order number or receipt)

Items that do not meet these conditions may be refused or subject to a reduced refund.

The following items are not eligible for return or refund:

• Email sales@nyrefrigeration.shop with your order number and reason for return
• Our team will review your request and confirm eligibility within 1–2 business days
• If approved, you'll receive return instructions and, if applicable, a return shipping label
• Pack the item securely in its original packaging and ship it back within the timeframe provided

Do not send items back without first receiving return approval — unauthorized returns may not be processed.

If your item arrives damaged or defective:

• Contact us within 30 days of receiving the product
• Include photos of the damage and the original packaging
• We will arrange a replacement, repair, or full refund at no additional cost to you

Please inspect all deliveries promptly, as claims made after the reporting window may not be eligible for coverage.

• Once your return is received, we will inspect the item and notify you of approval or rejection
• Approved refunds are issued to your original payment method
• Please allow 5–10 business days for the refund to appear, depending on your bank or card provider
• Original shipping charges are non-refundable unless the return is due to our error

We currently process exchanges as a return followed by a new order. If you'd like a different model, size, or part, contact our team and we'll help coordinate the exchange as quickly as possible.

• Orders may be canceled for a full refund before they have shipped
• Once an order has shipped, standard return conditions apply
• Custom or special orders may not be cancellable once production or procurement has begun

• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect
• We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us
• Large or freight items may require special return shipping arrangements — contact us before shipping

Manufacturer warranty claims are handled separately from returns and are subject to the terms of the manufacturer's warranty. See our Warranty Policy for full details, or contact us and we'll help direct your claim.

We may update this Refund and Return Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website after changes constitutes acceptance of the updated policy.