Warranty Policy

[vc_row][vc_column][vc_column_text css=””]

At NY Refrigeration, we stand behind the quality of our products and are committed to providing reliable refrigeration equipment and customer satisfaction. This Warranty Policy outlines the coverage, terms, and conditions of our warranty.

1. Warranty Coverage

NY Refrigeration warrants that all products sold through nyrefrigeration.shop are free from defects in materials and workmanship under normal use and service.

Unless otherwise stated in writing:

  • Products are covered by a limited warranty beginning on the date of delivery.

  • Warranty coverage applies only to the original purchaser.

  • Coverage is valid only when products are installed, operated, and maintained according to manufacturer guidelines.

2. What Is Covered

Under this warranty, NY Refrigeration may, at its discretion:

  • Repair the defective product

  • Replace the defective product with the same or a comparable model

  • Provide replacement parts

3. What Is Not Covered

This warranty does not cover:

  • Normal wear and tear

  • Improper installation, misuse, neglect, or abuse

  • Unauthorized modifications or repairs

  • Damage caused by power surges, accidents, fire, flooding, or natural disasters

  • Cosmetic damage that does not affect functionality

  • Labor costs, shipping costs, or removal/reinstallation costs unless explicitly stated

4. Warranty Claims Process

To submit a warranty claim, please contact us with the following information:

  • Proof of purchase

  • Product model and serial number

  • Description of the issue

  • Photos or videos (if applicable)

Contact Information:

Our team will review your claim and provide instructions for repair, replacement, or return authorization if approved.

5. Limitation of Liability

NY Refrigeration shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product. Our total liability shall not exceed the original purchase price of the product.

6. Governing Law

This warranty policy shall be governed by and interpreted in accordance with the laws of the Province of British Columbia, Canada.

7. Changes to This Policy

NY Refrigeration reserves the right to modify or update this Warranty Policy at any time without prior notice. Updates will be posted on nyrefrigeration.shop.

[/vc_column_text][/vc_column][/vc_row]

Product Enquiry