Shipping Policy

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At NY Refrigeration, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines how and when orders are processed and shipped.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Processing times may vary for special-order, oversized, or out-of-stock items.

2. Shipping Locations

  • We currently ship within Canada and the United States.

  • For international shipping inquiries, please contact us before placing an order.

3. Shipping Methods & Carriers

We use reputable carriers and freight services depending on product size and destination. Shipping method and carrier selection are determined at checkout or during order confirmation.

4. Shipping Rates

  • Shipping costs are calculated at checkout or provided by quote for large or commercial equipment.

  • Rates depend on product size, weight, destination, and shipping method.

  • Any additional fees (such as freight, liftgate service, or residential delivery) will be communicated in advance.

5. Delivery Timeframes

Estimated delivery times vary based on location and shipping method. Delivery dates are estimates only and are not guaranteed. NY Refrigeration is not responsible for delays caused by carriers, weather, customs, or other factors beyond our control.

6. Freight & Large Equipment Shipments

  • Large or heavy items may be shipped via freight.

  • Customers are responsible for ensuring delivery access at the destination.

  • Please inspect freight shipments upon delivery and note any visible damage on the carrier’s delivery receipt.

7. Damaged or Lost Shipments

If your order arrives damaged or appears lost:

  • Notify us within 48 hours of delivery

  • Provide clear photos of the packaging and product damage (if applicable)

Failure to report damage within this timeframe may affect claim eligibility.

8. Incorrect Shipping Information

NY Refrigeration is not responsible for delays or losses due to incorrect or incomplete shipping information provided by the customer. Additional shipping charges may apply for re-delivery.

9. Order Tracking

Tracking information will be provided once your order has shipped, where available.

10. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on nyrefrigeration.shop.

11. Contact Us

For shipping-related questions, please contact us:

NY Refrigeration
220 Brew St
Port Moody, BC
V3H 0H6
Canada

📧 sales@nyrefrigeration.shop
📞 1-5050-607080

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