Refund and Return Policy

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At NY Refrigeration, we aim to provide high-quality refrigeration products and excellent customer service. This Refund and Return Policy explains the conditions under which returns and refunds are accepted.

1. Returns Eligibility

You may request a return if:

  • The item is defective, damaged, or incorrect upon delivery

  • The return request is made within [e.g., 7 or 14] days of receiving the product

  • The product is unused, uninstalled, and in its original packaging

Items returned without prior approval may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund unless defective:

  • Used or installed products

  • Clearance or final-sale items

  • Custom or special-order products

  • Items damaged due to misuse, improper installation, or unauthorized repair

3. Return Authorization Process

To initiate a return, please contact us with:

  • Proof of purchase

  • Product model and serial number

  • Reason for return

  • Photos or videos (if applicable)

Contact Information:

If approved, we will provide return instructions and authorization details.

4. Refunds

Once the returned item is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Refunds are typically processed within 5–10 business days

  • Original shipping fees are non-refundable unless the return is due to our error

5. Exchanges

If you receive a defective or incorrect item, we may offer:

  • A replacement item

  • Store credit

  • A refund, at our discretion

6. Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • NY Refrigeration is not responsible for lost or damaged return shipments

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with clear photos of the issue so we can resolve it promptly.

8. Limitation of Liability

NY Refrigeration shall not be liable for any incidental or consequential damages resulting from the purchase or use of our products. Refunds shall not exceed the original purchase price.

9. Policy Updates

We reserve the right to update or modify this Refund and Return Policy at any time. Changes will be posted on nyrefrigeration.shop.

10. Contact Us

For questions regarding refunds or returns, please contact us:

NY Refrigeration
220 Brew St
Port Moody, BC
V3H 0H6
Canada

📧 sales@nyrefrigeration.shop
📞 1-5050-607080

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